One Wild Team

“In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly."

The Role

WildLand Sutherland sits on the elemental North coast of Scotland, offering our guests the opportunity to immerse themselves in the natural rhythms of the countryside that surrounds us. Hope Lodge is a long-awaited new property opening early next year and the role will see you taking responsibility for the safety and security of the overnight operation, along with acting as the first point of contact for any guest concerns in this time. The role will see you patrolling the property, ensuring health and safety adherence and delivering an exceptional guest experience in all guest interactions.

Key Responsibilities

• Respond promptly and professionally to guest enquiries, concerns, or emergencies.

• Provide courteous and efficient customer service, demonstrating a professional and reassuring presence for guests throughout the night.

• Ensure a peaceful overnight environment by preventing disturbances and addressing any noise complaints or behavioural issues discreetly and effectively.

• Conduct basic site upkeep, ensuring external areas remain tidy and free from obstructions to maintain the overall presentation and safety of the property.

• Prepare a comprehensive handover report at the end of each shift, documenting any guest complaints, incidents, or maintenance concerns for the day team to address.

• Maintaining the security of buildings and grounds by conducting regular patrols of the property to ensure all areas are secure and access is restricted to authorised guests only.

• Act as the first point of contact for emergency situations during the night, responding appropriately to fire alarms, medical incidents, or security breaches.

• Assist venue staff at the close of evening operations, ensuring guests and staff vacate non-residential areas promptly and safely.

• Maintain walkways and footpaths during adverse weather conditions to minimise the risk of slips and falls. Supervise and take full accountability for any overnight contractors, ensuring compliance with safety protocols and site regulations.

• Respond to first aid incidents as required, offering assistance and contacting emergency services when necessary. 

Our People

We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200-year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.

Who you are

You will be a warm and approachable candidate, used to dealing thinking clearly under pressure and always maintaining a calm and professional manner.  You will be a confident communicator with both guests and staff alike, and have a can-do approach to solving problems.

Our Offer

This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:

• Private Medical Insurance

• Health Cash Plan

• Life Assurance

• Income Protection Insurance

• Critical Illness Insurance

• Cycle to Work Scheme

• Highlife Gym Membership (after qualifying period)

• Online Clothing Discount

Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.

Team: Hospitality
Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.
Hours: 40 hours per week; permanent; full time