Front of House Manager - WildLand Sutherland

One Wild Team

“In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly."

The Role

Situated in the far North of Scotland between beaches and munros, the role of Front of House Manager will focus on leading a warm, welcoming and effective team in providing outstanding and consistent experiences to a discerning guest. This role sits within a long-awaited new property set to open in 2026. You will be responsible for assisting with the training and development of a high performing new team which is confident and competent in the consistent delivery of our Key Performance Indicators with regards to our team, our guests and our business.

You will support the management team by coordinating your team in the delivery and hosting of a consistent guest and dining experience throughout their stay, from a warm Highland welcome and coordinated activities, to slow breakfasts, pre-dinner drinks and intimate dining experiences.

Key Responsibilities

1. Be an exceptional team player.
2. Support the training and development of the front of house and dining team with a specific focus on consistently outstanding service.
3. Ensure an environment for continuous learning and development.
4. Lead the dining and guest experience operations both at the on-site restaurant and off-site activities and experiences.
5. Liaise and collaborate with the Reservations team continuously to ensure guest preferences are updated and actioned.
6. Ensure that WildLand standards are maintained through excellence at every guest touchpoint and interaction.
7. Assist with planning and operational delivery of specialist events and Private Hire bookings.
8. Work collaboratively with the wider WildLand Sutherland team in supporting Regional Hospitality business efforts.

Our People

We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200-year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.

Who you are

To be successful in this role, you will be a natural host attentive to discrete needs and proactive in going above and beyond in creating a memorable guest experience. Your experience will be in hospitality with you able to demonstrate time as an approachable manager, being comfortable with both Private Hire bookings and multiple covers. You will be happy covering both Front of House and dining experiences, having notable food and beverage experience within your remit. 

Our Offer

This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:

• Private Medical Insurance
• Health Cash Plan
• Life Assurance
• Income Protection Insurance
• Critical Illness Insurance
• Cycle to Work Scheme
• Highlife Gym Membership (after qualifying period)
• Online Clothing Discount

Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.

Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.

Hours: 45 hours per week; permanent; full time