Assistant Hospitality Manager - WildLand Sutherland

One Wild Team

“In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly."

The Role

The scope of a role with WildLand is far-reaching, and this opportunity is no exception. This role will see you being an intrinsic part of the opening of a timeless new property on the shore of Loch Hope.

You role is to assist the General Manager in ensuring delivery of the Critical Path to opening of the property; including the recruitment, training and development of a high performing operational team which is confident and competent in the consistent delivery of our Key Performance Indicators across all functions of the property and the wider business. Your will support the General Manager to instilling Hospitality Excellence and delivery of a consistent, world-class guest experience. You will act as the lynchpin of the guest experience throughout their stay, providing a warm Highland welcome on arrival, and remaining a consistent and charming host throughout the guest stay.

Key Responsibilities

1. Be an exceptional WildLand Leader who is a role model of leadership and team behaviours, and seeks to develop leadership in your Team.
2. Be an exceptional team player.
3. Support the recruitment, training and development of the Hospitality Team with a specific focus on Front of House.
4. Ensure an environment for continuous learning and development.
5. Act as Assistant Project Manager in the delivery of the Critical Path to the opening of the property.
6. Oversee and Host the Front of House operations including activities and experiences.
7. Oversee the day-to-day delivery of the Food & Beverage experience.
8. Assist with day-to-day hospitality operational oversight, ensuring clear and consistent communication across all departments in line with SOPs.
9. Liaise and collaborate with the Reservations team continuously to ensure all departments are fully informed about guest preferences and any changes.
10. Assist with planning and operational delivery of specialist events and Private Hire bookings.
11. Act as Duty Manager during shift on opening to ensure consistent service standards, with cover for the General Manager as required.
12. Administrative and reporting assistance for General Manager. Partnering with the WildLand Procurement Manager in collaborating on all purchasing.
13. Promote team health, safety and wellbeing whilst at work and within the local social environment. In particular drive the HSE strategy and policies throughout operations.

Our People

We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200-year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.

Who you are

You will be naturally hospitable and approachable, a confident communicator with both guests and staff alike, and have a can-do approach to solving problems. With a notable hospitality background, you will have demonstrable management or supervisory experience and will have exacting attention to detail. You’ll enjoy being Guest Facing, dealing with Food & Beverage operations as well as Front of House. You will have a willingness to support and develop the operational teams in all day-to-day operations to always ensure excellence and consistency.

Our Offer

This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:

• Private Medical Insurance
• Health Cash Plan
• Life Assurance
• Income Protection Insurance
• Critical Illness Insurance
• Cycle to Work Scheme
• Highlife Gym Membership (after qualifying period)
• Online Clothing Discount

Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.

Team: Hospitality

Reporting Line: General Manager, Sutherland

Key Relationships:

• Regional Manager Sutherland
• Regional Operations Manager, Sutherland
• Business Partner Functions (People & HSE; Finance & IT; Concept & Deign; Brand, Sales & Marketing.
• Nature Team
• Activities Manager

Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.

Hours: 45 hours per week; permanent; full time